Making Sense of

Customer Experience

 

Making Sense of

Customer Experience

 

Making Sense of

Customer Experience

Konectiv.Solutions the only global organisation to deliver a superior Customer Experience
through end-to-end consulting-led by specialists and proactive customer
experience management and optimisation services.

Who We Are

Konectiv.Solutions is a value-added Professional Services organisation part of the Speech-Soft Solutions LLC Group. Konectiv.Solutions Discover, Design, Implement and Optimise solutions to deliver the perfect Customer Experience.  Our teams create and deliver unique solutions and provide exceptional financial and technical support to accelerate the business of our partners. Strong relationships at every level of the Speech-Soft organisation enable our partners to receive support tailored to their needs. From global logistics and flexible customised financing solutions to pre-sales, technical and engineering assistance, we work with our partners to respond with agility and speed to changing market conditions, so they can achieve the fastest and most efficient Time to Market.

What We Do

The Konectiv.Solutions Customer Experience practice delivers comprehensive Contact Centre solutions be it Cisco or Avaya. By partnering with Konectiv.Solutions, Partners will have access to our portfolio of in House developed products as well as in-depth commercial and technical support from the Konectiv team throughout the sales cycle. We are here to help you anticipate and maximise opportunities in the Customer Experience market as they arise, understand your goals and help you increase sales, reduce costs, and accelerate your return on investment.

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How We Help

The Power of Partnership Which Deliver Results Together

 Around the globe, Speech-Soft & Konectiv. Solutions enable our partners to harness the evolution of technology. By collaborating in a unique engagement model, we’re revolutionising the way you do business by delivering results together.

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We are committed to
making your customer experience Easy!

Some of the

Services We Offer

Discovery Services

Most customer service failures can be attributed to the enterprise’s inability to align service strategy with the brand promise. The risk of taking a decision without

Design Services

Konectiv’s Design is a knowledge-based framework that enables you to deliver an on-brand customer experience based on the Discovery.

Implementation Services

Streamlining operations and extracting maximum value from technology, while balancing costs and mitigating risks, isn’t easy. That’s why enterprises

Optimise Services

Konectiv’s Optimise is a contact centre analytics reporting platform that enables multi-channel and enterprise integration. It helps you

AI & Chat Bot

Artificial Intelligence (AI) is no longer a buzzword. It is already on the minds of most CIO’s and customers. In digital-centric markets, customers have already started

Dashboard & Reporting

Contact centres have been slow in the adoption of advanced analytics and reporting. Most suffer from the lack of appropriate resources required to perform

Support

Konectiv’s support packages range from, a flexible managed service to a pay as you go support model. Both offerings are designed for the right support to the contact

Why

Choose us

We have the best experts to elevate your business to the next level, try is and you will see!

Great team

Konectiv.Solutions delivers technology of category-leading solutions in Collaboration, Contact Centre and Customer Experience. The company is transforming the technology through its capabilities in Cloud, Services and Global Deployment. Through a unique physical and digital distribution network, Konectiv and Speech-Soft Solutions extends its partners’ global reach while providing the local expertise needed to successfully navigate worldwide opportunities. The company combines expert technical and market knowledge with industry-leading partner enablement programs. Konectiv. delivers results together through its unique engagement model and deep partner relationships. The company goes to market under the Konectiv. and Speech-Soft brands in EMEA, America’s and APJ.

 Boost you business

Around the globe, Speech-Soft and Konectiv. enables our partners to harness the evolution of technology. By collaborating with our vendors, Professional Services teams and customers in a unique engagement model, we’re revolutionising the way you do business by delivering results and growing together.

our

Partner

You can reach out any time

+44 (0) 203 031 9988

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