Konectiv.Solutions – Making Sense of Customer Experience.

Transitions Between Traditional Contact Centres and Cloud-Based ones

Can we? Could we? Should we? Shall we? Let us help you decide. Let us help you understand how your business uses your contact centre and what feedback different business...

Contact Centre Integrations Services

Use the data you already to make the customer contact journey successful the first time.

Making Sense of Customer Experience

Through End-To-End Consulting-Led By Specialists And Proactive CustomerExperience Management And Optimisation Services.

Our Expertise

Discovery Services

Most customer service failures can be attributed to the enterprise’s inability to align service strategy with the brand promise. The risk of taking a decision without structured approach results in poor investment decisions that lead to deteriorating customer experience. This...

Powerful Integration

Konectiv. defines contact management strategies that look to redefine and maximise all three primary enablers of contact – people, process, and technology. Always taking a business first approach, Konectiv. offers CX technology designs, implementation schedules and roadmap for the foreseeable...

Implementation

Streamlining operations and extracting maximum value from technology, while balancing costs and mitigating risks, isn’t easy. That’s why enterprises need technology specialists who have the adeptness to deliver contact centre solutions that range from simple integrations to optimising complex self-service...

About Us

Why Choose Us?

We have the best experts to elevate your business to the next level, try is and you will see! Great Team Konectiv.Solutions delivers technology of category-leading solutions in Collaboration, Contact Centre and Customer Experience. The company is transforming the technology through its capabilities in Cloud, Services and Global Deployment. Through a unique physical and digital distribution network, Konectiv and Speech-Soft Solutions extends its partners’ global reach while providing the local expertise needed to successfully navigate worldwide opportunities. The company combines expert technical and market knowledge with industry-leading partner enablement programs. Konectiv. delivers results together through its unique engagement model and...

Partners

Konectiv have relationships with many leading vendors in their fields, this allows us to ensure our customers are able to utilise services and products from best in class sources...

Services

Our services are designed to help you achieve your customer interaction goals in ways that are easier, faster and better. Our expert teams are creative, nimble, and focused on the...

Contact Centre Practice
Speech Practice

Assessment They are an effective tool to reveal customer service pain points and improve overall efficiency. Our expert consultants customize a solution that meets your specific needs. We also bring...

Found out more

We design and build speech applications that provide better customer experiences while meeting your ROI and cost of ownership goals. Conversational and Natural Language DesignComplete IVR and Chat Boat SolutionsHosted or...