Assessment

They are an effective tool to reveal customer service pain points and improve overall efficiency. Our expert consultants customize a solution that meets your specific needs. We also bring senior guidance to help you identify current issues, envision a strategy, and provide a roadmap for the future.

Design

Our team of consultants and architects understands the importance of your customer’s first interaction with your contact center.


That’s why we provide a detailed methodology and hands-on support as you adopt, expand, or migrate to cloud contact center and self-service platforms.


Our focus is to create easier and faster management solutions by lending our knowledge and expertise to help you reach your business goals.

Implementation

Our engineers and consultants provide a wealth of knowledge and years of experience developing efficient methodologies.

Not only do we deliver an effective application to meet your needs, but also do it on your timeline. From cloud to on-premise contact centers, IVR, IVA, and Chat/SMS, we offer intelligent design and support to help your business achieve its customer experience goals.

Custom Application Development

As you migrate to the cloud contact center, Speech-Soft engineers assist with all your systems integration.


We take a consultative and collaborative approach to custom application development.


By following best practices, we provide secure and reliable solutions that meet all your business requirements.

Support

What makes us unique is the unrivaled support you receive from our team of experts. Not only do we design reporting into every element, but also provide remote, on-premise support, and guidance for systems integration through the cloud platform’s functions and design.

With proactive monitoring, we enable your business to flag early indicators and eliminate problems to keep your business running smoothly. This modular and Omni-Channel design greatly reduces the time and costs, allowing you to get the most from your platform.

Most importantly, we focus on providing a superior agent, supervisor, and operational experience. We help facilitate this by ensuring your agents have the information they need when they need it. Our engineers construct integrated desktop solutions so they can deliver critical information to better serve your customers.