Support

Konectiv’s support packages range from, a flexible managed service to a pay as you go support model. Both offerings are designed for the right support to the contact centre, unified communication and collaboration solutions, enabling your enterprises to deliver flawless customer experience.

Focus On Your Core Objectives

Konectiv. believe that customers don’t care about your enterprise systems or processes, all they care about is how they are treated. Konectiv. has continued to build support for organisations who want to relinquish control of daily operations and focus solely on delivering an exceptional customer experience to an hourly support model both can be operated Monday to Friday 9am-5pm, 24/7 or anywhere in between. You choose what is best for you.

Powered by Speech-Soft’s global presence and experience, Konectiv’s managed or pay as you go services offers proactive, preventive and predictive operational support spread across 3 continents. With strong partnerships, comprehensive solutions and a proven expertise, Konectiv and Speech-Soft are a winning combination to drive customer experience operational excellence.

Whatever the support package and beyond cost savings, contact centres need freedom to focus on business

According to Gartner, 89% of companies will compete predominantly on the basis of customer experience. In 2014, it was at 36%. Enterprise contact centres now highly influence the way customers experience a brand. Konectiv offers a contact centre and unified collaboration suite of services to achieve more than just cost savings. Through the power of co-creation and pay-for-performance models, Konectiv. gives contact centres the freedom to focus on growing their business and stop fretting over operational issues.

Konectiv. enables flawless customer experience through proactive support, a next-generation of services which orchestrates and streamlines operations across single and multiple applications, infrastructure and network domains for contact centres. Konectiv. and Speech Soft goes beyond traditional support and covers outcome-based agreements with business levels. From reactive break-fix services to proactive and predictive analytics, it offers a complete suite of solutions that enhance customer experience.