Konectiv’s Optimise is a contact centre analytics reporting platform that enables multi-channel and enterprise integration. It helps you measure everything that matters within the contact centre and unlock real business value from customer experience.
Turning Data into Actionable Intelligence
All analytics projects are kicked off with considerable expectations, yet more than half of them fail to deliver value to business. With Konectiv’s optimise service your contact centre leverage analytics to drive performance. Be it old or new the Konectiv. Optimise Service can be integrated with other enterprise applications to gain holistic insights.
Drive Operational Performance with Analytics
Optimise helps enterprises to measure everything that matters within the contact centre. By integrating multiple sources of channel data such as IVR, ACD, email, Chat, AI and CRM, you can track, monitor and analyse critical contact centre KPIs.
Perform Next Best Action Analysis
When integrated with the suite of Konectiv. Optimise services, Konectiv. can support you perform in-depth analysis on rule effectiveness across customer segments, products and channels which help drive continuous improvement.
Gain Critical Real-Time Insights
With Optimise services Konectiv. have built a series of web-based dashboard for real-time insights, you can leverage customisable dashboards and widgets to present a unified view of critical contact centre KPIs across your agents, their skills and multiple technologies.