Design

Konectiv’s Design is a knowledge-based framework that enables you to deliver an on-brand customer experience based on the Discovery. It comprises of implementation methodologies, tools, analytical models, and best practices to deliver a series of offerings across customer care, self-service and Artificial Intelligence

Designing For Better Customer Experience

Every customer has an expectation from a brand. At every interaction, they demand an experience that is in line with their expectations. Yet, many brands leave a gap between customer expectation and customer experience. How can enterprises bridge this customer expectation-experience gap?

The Konectiv. Design process makes it possible by Designing in a structure.

Once we have discovered what customers expect from your enterprise through a series of analytical tasks, it gauges the maturity of your contact centres and helps in developing a technology blueprint to achieve CX goals. By leveraging components of its structure, our Design phase enables enterprises to progressively bridge the gaps between expectations and experience.

Structured Approach for the Ultimate Design

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 Powerful, Proven Methodologies and Tools

 Use exclusive methods, tools, models, and best practices that spans your entire customer experience management process. It offers business design, technology design, an implementation schedule and roadmaps for the foreseeable future emanating from a ‘bill of improvement’.

Decades of Experience Woven Together

 Ample multi-disciplinary bandwidth, that is unbiased, vendor-agnostic and focused on extending, augmenting and upgrading – rather than rip and replacing.

Multi– Disciplinary Bandwidth

 Utilise the most comprehensive Design strategies across the contact centre, workforce optimisation, customer engagement hub, digital marketing, customer journey analytics, customer feedback management, and communication enabled business processes.