Most customer service failures can be attributed to the enterprise’s inability to align service strategy with the brand promise. The risk of taking a decision without structured approach results in poor investment decisions that lead to deteriorating customer experience. This is the core thought process that strengthens the Konectiv’s Discovery Consulting offering
Business Consultancy Driving Towards an Effortless Customer Experience
Konectiv. understands that every point of interaction with a customer is a moment of truth. It is at this point, that brands live or die. Konectiv. business consulting aims at connecting what customers expect and what they ultimately receive. Be it people, process or technology, Konectiv. stitches together a structured solution or set of solutions that begins at the top with the brand promise and business objectives and works its way into your technology components and SLAs.
Enterprises can enrich their customer experience and optimise businesses processes with Konectiv. business consulting services. We call it ‘Customer Experience. By Design.’ Konectiv. business consultants bring in a wealth of knowledge, industry frameworks, and once everything has been discovered Konectiv. can enter he next phase. Once we start to Design – The discovery allows for a powerful CX consulting platform – to translate brand promises into interactions that deliver a customer experience, as expected by customers and Customer Service Agents
Why Konectiv. Discovery and Business Consulting?
Konectiv’s integrated approach to defining contact management strategies help enterprises redefine and maximise all four primary enablers of contact – people, process, technology and things.Why Konectiv Discovery and Business Consulting?