Konectiv. defines contact management strategies that look to redefine and maximise all three primary enablers of contact – people, process, and technology. Always taking a business first approach, Konectiv. offers CX technology designs, implementation schedules and roadmap for the foreseeable future.
Assess, Analyse, Advice and Assist
Konectiv. discovery business consulting follows a structured methodology consisting of a series of analytical techniques to arrive at the current position of the contact centre against its maturity lifecycle and to identify opportunities for improvements.
Gain Return on Relationship
Konectiv. enables enterprises to gain value from their CX investments by maximising resource utilisation. Konectiv. enables high ROI from technology components by extending asset life and enhance its value, augmenting existing service capabilities and adopting newer technology that matches business goals.