Cyclone is a unique cloud base and on Premise Testing and Monitoring platform which will revolutionises the way you test your media communications. Cyclone provides suggested improvements and analysis for both the Contact Centre supplier providing the infrastructure and also the end customer who is affected by the service.
LumenVox has won numerous awards for innovation and technical excellence. Based on industry standards, LumenVox’s core Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. The Speech Recognizer, Text-to-Speech Server, and Speech Tuner are the foundation of a successful speech solution. The LumenVox technology provides tools for you to effectively connect and communicate with your users, increase user satisfaction, and improve employee productivity
Upstream Works provides best-in-class Omnichannel Contact Centre software to increase agent success and customer engagement. We bring the customer journey together across all channels, interactions, applications and platforms with seamless integration, management simplicity and desktop elegance. For over 15 years, organisations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience. www.upstreamworks.com